Privacy Statement

Valley Anger Management, Inc.
Website: www.valleyangermanagement.com
Effective Date: April 15, 2026 | Last Updated: May 15, 2026

Summary: Valley Anger Management, Inc. is committed to protecting your privacy. We collect information necessary to deliver our court-ordered and educational anger management programs, communicate with you, process payments, and report to courts and probation as required. We do not sell your personal information to third parties, and we do not share mobile phone numbers or SMS/text messaging opt-in data with any third parties or affiliates for marketing or promotional purposes. This policy also explains how we use GoHighLevel (GHL) as a sub-processor to manage these functions.

1. Introduction

Welcome to Valley Anger Management, Inc. (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services at www.valleyangermanagement.com and cop-i.com.

Valley Anger Management, Inc. provides court-ordered and voluntary anger management, stress management, and related educational programs delivered in-person and online. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you enroll in our programs, register an account, or contact us, we may collect:

Identity Information: Full legal name, date of birth, government ID details (as required for court reporting)
Contact Information: Mailing address, email address, phone number (including mobile phone number)
Court & Legal Information: Court case number, probation officer details, program hours ordered by the court, judge’s name and jurisdiction
Account Information: Username, password, account preferences
Payment Information: Credit/debit card details, billing address (processed securely through our payment processors; full card numbers are not stored by us)
Attendance & Progress Records: Class attendance dates and times, session participation, progress status, certificates of completion, proof of enrollment, and progress reports
Communications: Messages, emails, SMS/text messages, phone call notes, and correspondence with our staff or facilitators
SMS Opt-In Data: Your mobile phone number and your express consent to receive text messages, including the date, time, and method of opt-in
Session Content: Audio/video recordings of online sessions (as disclosed in our Media Disclosure Agreement)

2.2 Automatically Collected Information

When you access our website or online platform, we automatically collect:

Log data (IP address, browser type, operating system, referral URL)
Cookies and similar tracking technologies
Device identifiers and hardware model
Usage patterns, pages visited, and time spent on pages

2.3 Information from Third-Party Sources

We may receive information from:

Courts, probation offices, and legal professionals (referral and case information)
Payment processors and financial institutions (transaction data)
Our GoHighLevel (GHL) CRM platform (communication logs, scheduling data)
Analytics and marketing platforms

3. How We Use Your Information

Purpose	Description
Program Delivery	To enroll you in programs, schedule and conduct classes, track attendance, and issue certificates
Court & Probation Reporting	To provide mandatory progress reports, notices of enrollment, completion, non-compliance, or termination to courts and probation officers as legally required
Payment Processing	To charge session fees, process refunds, and manage billing, including automated recurring charges authorized by you
Communications	To send appointment confirmations, reminders, meeting links, payment receipts, and program updates via email, SMS, and phone
Account Management	To create and manage your account, verify your identity, and maintain accurate records
Security & Compliance	To protect against fraud, unauthorized access, and to comply with legal obligations
Service Improvement	To analyze usage patterns and improve our programs, website, and communications
Legal Defense	To enforce our Terms and Conditions and protect our legal rights in any disputes

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

Consent: You have given explicit consent for specific purposes (e.g., SMS communications)
Contract: Processing is necessary to fulfill our enrollment agreement with you
Legal Obligation: Processing is required by law (e.g., court-mandated reporting)
Legitimate Interests: Processing is necessary for our legitimate business interests, provided these don’t override your rights

5. How We Share Your Information

5.1 Courts, Probation Officers, and Legal Authorities

As a court-regulated program, Valley Anger Management, Inc. is legally required to report your enrollment status, attendance, progress, and completion or non-compliance to the courts, probation offices, attorneys, or other legal authorities that referred you to our program. This is a core function of our service and a legal obligation that cannot be waived.

5.2 GoHighLevel (GHL) — Sub-Processor

We use GoHighLevel as a CRM, communications, and scheduling platform to operate our business. GHL processes your data on our behalf as a sub-processor. GHL’s own privacy and security standards govern their handling of your data. Data processed through GHL includes contact information, communication history, scheduling records, and payment information. GHL is contractually required to protect your data and use it only as directed by Valley Anger Management, Inc.

5.3 Payment Processors

We share payment information with our payment processor(s) to facilitate transactions. Payment card details are processed directly by these processors and are not stored in our systems in full.

5.4 Service Providers

We may share your data with trusted third-party vendors who perform services on our behalf, including:

Cloud hosting and storage providers
Email and SMS communication platforms
Video conferencing services (for online classes)
Analytics platforms
Customer support tools

All service providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

5.5 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Enforce our Terms and Conditions
Protect our rights, property, or safety
Prevent fraud, crime, or security threats

5.6 Business Transfers

In connection with a merger, acquisition, or sale of our business assets, your information may be transferred to the successor entity, subject to the same protections described in this policy.

5.7 Mobile Information and SMS Opt-In Data — No Sharing With Third Parties

No mobile information — including mobile phone numbers and text messaging opt-in data and consent — will be shared, sold, rented, or otherwise disclosed to any third parties or affiliates for marketing or promotional purposes.

All of the categories of information sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile opt-in data is used solely by Valley Anger Management, Inc. to deliver the SMS communications you have consented to receive, and is only processed by our compliant communications sub-processors (such as GoHighLevel and the underlying SMS carrier/aggregator) strictly for the purpose of operating and delivering the SMS program on our behalf.

We do not sell your personal information to third parties for marketing purposes.

6. Security Procedures

We take steps to safeguard your information. We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. Employees who violate these standards will be subject to disciplinary measures. Our physical, electronic, and procedural safeguards meet or exceed federal standards regarding the protection of your nonpublic personal information.

We use technological means such as backup files, virus detection, eradication software, and firewalls to protect against unauthorized access or alterations to customer data. We maintain policies and procedures covering the proper physical security of workplaces and records.

We continually strive to maintain complete, accurate, and up-to-date information. If you believe that our records contain inaccurate or incomplete information, please contact us at (818) 984-9343. We will investigate your concerns and correct any inaccuracies in a timely manner.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill the terms of your enrollment
Comply with court-reporting and legal obligations
Resolve disputes and enforce our agreements

Data Type	Retention Period
Enrollment and attendance records	Minimum 7 years (legal/court compliance)
Payment and transaction records	7 years for tax and accounting purposes
Account data	Active account life plus 30 days after deletion (subject to legal holds)
Session recordings	As required for program administration; deleted when no longer necessary
SMS opt-in records and consent logs	Retained for the duration of your enrollment and as needed to demonstrate compliance with applicable messaging laws
Marketing communications data	Until you unsubscribe or object to processing
Website log data	12 months

After online class accounts expire (per program expiration dates), Valley Anger Management, Inc. will not be responsible for any data loss. It is your responsibility to save and print progress reports and all other files before your expiration date.

8. Your Privacy Rights

8.1 General Rights

Access: Request access to your personal data
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention obligations for court-ordered records)
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your data
Withdraw Consent: Withdraw consent at any time for consent-based processing (e.g., marketing SMS)

Please note: For court-ordered clients, certain records (attendance, progress, non-compliance) cannot be deleted due to legal reporting obligations. Deletion requests for such records will be reviewed on a case-by-case basis.

8.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Know what personal information is collected about you
Know whether personal information is sold or disclosed and to whom
Opt-out of the sale of personal information (we do not sell your data)
Access your personal information
Request deletion of your personal information
Non-discrimination for exercising your privacy rights

8.3 European Privacy Rights (GDPR)

EEA residents have rights under the GDPR, including the right to lodge a complaint with your local supervisory authority and the right to object to automated decision-making.

8.4 Nevada Residents

Nevada residents have the right to opt-out of the sale of their personal information. We do not sell personal information as defined by Nevada law.

To exercise your rights, contact us at: info@valleyangermanagement.com or (818) 984-9343.

9. GoHighLevel (GHL) Privacy Provisions

Valley Anger Management, Inc. uses GoHighLevel (“GHL”), a third-party CRM and marketing automation platform, as a sub-processor to manage client data, communications, scheduling, and program administration. The following applies to how your data is handled through GHL:

GHL processes your personal data strictly on our instructions and for the purposes described in this Privacy Policy.
GHL is contractually bound to maintain appropriate technical and organizational security measures to protect your data.
GHL does not use your data for its own marketing or commercial purposes.
Data stored in GHL includes: contact details, enrollment records, communication history, payment records, scheduling data, and program notes.
GHL may process data on servers located in the United States. By using our services, you consent to this transfer.
Valley Anger Management, Inc. remains the data controller and is responsible for your data even when processed through GHL.

For GHL’s own privacy practices, please refer to GoHighLevel’s Privacy Policy at www.gohighlevel.com/privacy-policy.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how you use our services, and improve user experience. Cookie types used:

Essential Cookies: Required for core website and portal functionality
Analytics Cookies: Help us understand usage patterns (e.g., Google Analytics)
Marketing Cookies: Used for advertising and retargeting purposes
Preference Cookies: Remember your settings and login details

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to access certain features of our online portal.

11. SMS / Text Messaging Communications & TCPA / A2P 10DLC Compliance

Valley Anger Management, Inc. offers an SMS/text messaging program to keep enrolled clients informed about their programs. This section explains how we collect, use, and protect information related to that program.

How We Collect SMS Consent. SMS consent is collected through an explicit, unchecked opt-in checkbox presented on our enrollment, contact, and registration forms. By checking the box and submitting the form with your mobile phone number, you give your express written consent to receive recurring automated and manual text messages from Valley Anger Management, Inc. at the number you provided. Providing SMS consent is not a condition of enrolling in or purchasing any program or service.

Types of Messages You May Receive. Appointment confirmations and reminders, class scheduling updates and online meeting links, payment reminders and receipts, program progress notifications, court reporting notices, customer care responses, and general program updates and announcements.

Message Frequency. Message frequency varies and depends on your enrollment activity, class schedule, and account status.

Message & Data Rates. Message and data rates may apply. Contact your wireless provider for details about your plan.

Opt Out. To stop receiving SMS messages, reply STOP to any message at any time. You will receive a one-time confirmation that you have been unsubscribed, after which no further messages will be sent. To opt back in, complete the opt-in checkbox on our forms again.

Help. For help, reply HELP to any message, email info@valleyangermanagement.com, or call (818) 984-9343.

Age Restriction. You must be 18 years or older to opt in to the SMS program.

No Sharing of Mobile Opt-In Data. No mobile information — including your mobile phone number and SMS opt-in data and consent — will be shared, sold, or otherwise disclosed to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. This information is used only to deliver the SMS communications you have consented to receive, and is processed only by our compliant communications sub-processors (GoHighLevel and the underlying SMS carrier/aggregator) strictly to operate the SMS program on our behalf.

Valley Anger Management, Inc. complies with the Telephone Consumer Protection Act (TCPA), CTIA messaging guidelines, and applicable A2P 10DLC carrier requirements.

12. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. Users between 13 and 17 years old may only use our services with the approval of a parent or guardian. If you believe we have collected information from a child under 13, please contact us immediately at info@valleyangermanagement.com.

13. Third-Party Links

Our website may contain links to third-party websites (including payment portals and video conferencing tools). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. International Data Transfers

Your information may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards are in place including Standard Contractual Clauses (SCCs) and applicable adequacy decisions where required by law.

15. Do Not Track Signals

Some browsers have “Do Not Track” features. Currently, there is no industry standard for handling DNT signals. We do not respond to DNT signals at this time.

16. Changes to This Privacy Policy

We reserve the right to change this policy at any time and will communicate any significant changes to you as required by applicable law. We will notify you of material changes by:

Posting the updated policy on our website
Updating the “Last Updated” date at the top of this policy
Sending email or SMS notifications for significant changes

The policies and practices described in this disclosure replace all previous notices or statements regarding our privacy policy. Your continued use of our services after changes constitutes acceptance of the updated policy.

17. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us:

Valley Anger Management, Inc.

Address: 19737 Ventura Blvd #200B, Woodland Hills, CA 91364
Telephone: (818) 984-9343 — 9 am to 8 pm (PST)
Email: info@valleyangermanagement.com
Fax: (818) 796-2577
Website: www.valleyangermanagement.com

For EEA residents, our designated privacy contact can also be reached at the email address above.

Jurisdiction-Specific Provisions

For California Residents

This privacy policy supplements our general privacy practices with California-specific disclosures required by the California Consumer Privacy Act (CCPA). Valley Anger Management, Inc. does not sell personal information as defined under California law.

For EEA Residents

We are committed to GDPR compliance. Our lawful basis for processing your data is detailed in Section 4. You have the right to lodge a complaint with your local supervisory authority.

For Nevada Residents