Summary: Valley Anger Management, Inc. is committed to protecting your privacy. We collect information necessary to deliver our court-ordered and educational anger management programs, communicate with you, process payments, and report to courts and probation as required. We do not sell your personal information to third parties. This policy also explains how we use GoHighLevel (GHL) as a sub-processor to manage these functions.
1. Introduction
Welcome to Valley Anger Management, Inc. (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services at www.valleyangermanagement.com and cop-i.com.
Valley Anger Management, Inc. provides court-ordered and voluntary anger management, stress management, and related educational programs delivered in-person and online. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information You Provide
When you enroll in our programs, register an account, or contact us, we may collect:
- Identity Information: Full legal name, date of birth, government ID details (as required for court reporting)
- Contact Information: Mailing address, email address, phone number
- Court & Legal Information: Court case number, probation officer details, program hours ordered by the court, judge’s name and jurisdiction
- Account Information: Username, password, account preferences
- Payment Information: Credit/debit card details, billing address (processed securely through our payment processors; full card numbers are not stored by us)
- Attendance & Progress Records: Class attendance dates and times, session participation, progress status, certificates of completion, proof of enrollment, and progress reports
- Communications: Messages, emails, phone call notes, and correspondence with our staff or facilitators
- Session Content: Audio/video recordings of online sessions (as disclosed in our Media Disclosure Agreement)
2.2 Automatically Collected Information
When you access our website or online platform, we automatically collect:
- Log data (IP address, browser type, operating system, referral URL)
- Cookies and similar tracking technologies
- Device identifiers and hardware model
- Usage patterns, pages visited, and time spent on pages
2.3 Information from Third-Party Sources
We may receive information from:
- Courts, probation offices, and legal professionals (referral and case information)
- Payment processors and financial institutions (transaction data)
- Our GoHighLevel (GHL) CRM platform (communication logs, scheduling data)
- Analytics and marketing platforms
3. How We Use Your Information
| Purpose | Description |
|---|---|
| Program Delivery | To enroll you in programs, schedule and conduct classes, track attendance, and issue certificates |
| Court & Probation Reporting | To provide mandatory progress reports, notices of enrollment, completion, non-compliance, or termination to courts and probation officers as legally required |
| Payment Processing | To charge session fees, process refunds, and manage billing, including automated recurring charges authorized by you |
| Communications | To send appointment confirmations, reminders, meeting links, payment receipts, and program updates via email, SMS, and phone |
| Account Management | To create and manage your account, verify your identity, and maintain accurate records |
| Security & Compliance | To protect against fraud, unauthorized access, and to comply with legal obligations |
| Service Improvement | To analyze usage patterns and improve our programs, website, and communications |
| Legal Defense | To enforce our Terms and Conditions and protect our legal rights in any disputes |
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data based on:
- Consent: You have given explicit consent for specific purposes (e.g., SMS communications)
- Contract: Processing is necessary to fulfill our enrollment agreement with you
- Legal Obligation: Processing is required by law (e.g., court-mandated reporting)
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided these don’t override your rights
5. How We Share Your Information
5.1 Courts, Probation Officers, and Legal Authorities
As a court-regulated program, Valley Anger Management, Inc. is legally required to report your enrollment status, attendance, progress, and completion or non-compliance to the courts, probation offices, attorneys, or other legal authorities that referred you to our program. This is a core function of our service and a legal obligation that cannot be waived.
5.2 GoHighLevel (GHL) — Sub-Processor
We use GoHighLevel as a CRM, communications, and scheduling platform to operate our business. GHL processes your data on our behalf as a sub-processor. GHL’s own privacy and security standards govern their handling of your data. Data processed through GHL includes contact information, communication history, scheduling records, and payment information. GHL is contractually required to protect your data and use it only as directed by Valley Anger Management, Inc.
5.3 Payment Processors
We share payment information with our payment processor(s) to facilitate transactions. Payment card details are processed directly by these processors and are not stored in our systems in full.
5.4 Service Providers
We may share your data with trusted third-party vendors who perform services on our behalf, including:
- Cloud hosting and storage providers
- Email and SMS communication platforms
- Video conferencing services (for online classes)
- Analytics platforms
- Customer support tools
All service providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.
5.5 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms and Conditions
- Protect our rights, property, or safety
- Prevent fraud, crime, or security threats
5.6 Business Transfers
In connection with a merger, acquisition, or sale of our business assets, your information may be transferred to the successor entity, subject to the same protections described in this policy.
We do not sell your personal information to third parties for marketing purposes.
6. Security Procedures
We take steps to safeguard your information. We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. Employees who violate these standards will be subject to disciplinary measures. Our physical, electronic, and procedural safeguards meet or exceed federal standards regarding the protection of your nonpublic personal information.
We use technological means such as backup files, virus detection, eradication software, and firewalls to protect against unauthorized access or alterations to customer data. We maintain policies and procedures covering the proper physical security of workplaces and records.
We continually strive to maintain complete, accurate, and up-to-date information. If you believe that our records contain inaccurate or incomplete information, please contact us at (818) 984-9343. We will investigate your concerns and correct any inaccuracies in a timely manner.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill the terms of your enrollment
- Comply with court-reporting and legal obligations
- Resolve disputes and enforce our agreements
| Data Type | Retention Period |
|---|---|
| Enrollment and attendance records | Minimum 7 years (legal/court compliance) |
| Payment and transaction records | 7 years for tax and accounting purposes |
| Account data | Active account life plus 30 days after deletion (subject to legal holds) |
| Session recordings | As required for program administration; deleted when no longer necessary |
| Marketing communications data | Until you unsubscribe or object to processing |
| Website log data | 12 months |
After online class accounts expire (per program expiration dates), Valley Anger Management, Inc. will not be responsible for any data loss. It is your responsibility to save and print progress reports and all other files before your expiration date.
8. Your Privacy Rights
8.1 General Rights
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention obligations for court-ordered records)
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your data
- Withdraw Consent: Withdraw consent at any time for consent-based processing (e.g., marketing SMS)
Please note: For court-ordered clients, certain records (attendance, progress, non-compliance) cannot be deleted due to legal reporting obligations. Deletion requests for such records will be reviewed on a case-by-case basis.
8.2 California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Know what personal information is collected about you
- Know whether personal information is sold or disclosed and to whom
- Opt-out of the sale of personal information (we do not sell your data)
- Access your personal information
- Request deletion of your personal information
- Non-discrimination for exercising your privacy rights
8.3 European Privacy Rights (GDPR)
EEA residents have rights under the GDPR, including the right to lodge a complaint with your local supervisory authority and the right to object to automated decision-making.
8.4 Nevada Residents
Nevada residents have the right to opt-out of the sale of their personal information. We do not sell personal information as defined by Nevada law.
To exercise your rights, contact us at: info@valleyangermanagement.com or (818) 984-9343.
9. GoHighLevel (GHL) Privacy Provisions
Valley Anger Management, Inc. uses GoHighLevel (“GHL”), a third-party CRM and marketing automation platform, as a sub-processor to manage client data, communications, scheduling, and program administration. The following applies to how your data is handled through GHL:
- GHL processes your personal data strictly on our instructions and for the purposes described in this Privacy Policy.
- GHL is contractually bound to maintain appropriate technical and organizational security measures to protect your data.
- GHL does not use your data for its own marketing or commercial purposes.
- Data stored in GHL includes: contact details, enrollment records, communication history, payment records, scheduling data, and program notes.
- GHL may process data on servers located in the United States. By using our services, you consent to this transfer.
- Valley Anger Management, Inc. remains the data controller and is responsible for your data even when processed through GHL.
For GHL’s own privacy practices, please refer to GoHighLevel’s Privacy Policy at www.gohighlevel.com/privacy-policy.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, understand how you use our services, and improve user experience. Cookie types used:
- Essential Cookies: Required for core website and portal functionality
- Analytics Cookies: Help us understand usage patterns (e.g., Google Analytics)
- Marketing Cookies: Used for advertising and retargeting purposes
- Preference Cookies: Remember your settings and login details
You can control cookies through your browser settings. Note that disabling cookies may limit your ability to access certain features of our online portal.
11. SMS Communications & TCPA Compliance
By providing your phone number and consenting to SMS communications during enrollment, you agree to receive text messages from Valley Anger Management, Inc. related to your program. This may include appointment reminders, payment notices, and program updates sent via our GHL platform.
- To stop receiving SMS messages, reply STOP to any message.
- For help, reply HELP or contact us at (818) 984-9343.
- Message and data rates may apply.
- Valley Anger Management, Inc. complies with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
12. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. Users between 13 and 17 years old may only use our services with the approval of a parent or guardian. If you believe we have collected information from a child under 13, please contact us immediately at info@valleyangermanagement.com.
13. Third-Party Links
Our website may contain links to third-party websites (including payment portals and video conferencing tools). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
14. International Data Transfers
Your information may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards are in place including Standard Contractual Clauses (SCCs) and applicable adequacy decisions where required by law.
15. Do Not Track Signals
Some browsers have “Do Not Track” features. Currently, there is no industry standard for handling DNT signals. We do not respond to DNT signals at this time.
16. Changes to This Privacy Policy
We reserve the right to change this policy at any time and will communicate any significant changes to you as required by applicable law. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date at the top of this policy
- Sending email or SMS notifications for significant changes
The policies and practices described in this disclosure replace all previous notices or statements regarding our privacy policy. Your continued use of our services after changes constitutes acceptance of the updated policy.
17. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us:
Valley Anger Management, Inc.
Telephone: (818) 984-9343 — 9 am to 8 pm (PST)
Email: info@valleyangermanagement.com
Fax: (818) 796-2577
Website: www.valleyangermanagement.com
For EEA residents, our designated privacy contact can also be reached at the email address above.
Jurisdiction-Specific Provisions
For California Residents
This privacy policy supplements our general privacy practices with California-specific disclosures required by the California Consumer Privacy Act (CCPA). Valley Anger Management, Inc. does not sell personal information as defined under California law.
For EEA Residents
We are committed to GDPR compliance. Our lawful basis for processing your data is detailed in Section 4. You have the right to lodge a complaint with your local supervisory authority.
For Nevada Residents
Nevada residents have the right to opt-out of the sale of their personal information. We do not sell personal information as defined by Nevada law.
Legal
